Working together to improve access to services
At Ramsey County, resident feedback is a key part of how we improve our services. When we see areas where processes could be faster, clearer, or easier, we bring the right people together to make changes that matter.
Over the past few months, we’ve taken focused steps to address delays, improve communication, and make it easier for residents to get the support they need. Here are some recent examples:
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Faster application processing: Earlier this summer, we were able to assign SNAP and Cash applications within one to two days of receipt with processing times improving significantly since last summer. However, due to higher seasonal demand, the current assignment timeframe is about six days.
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Timely returned calls: A new call-back pilot connected residents with trained staff who could answer questions quickly returning over 75% of calls within a day.
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Better technology and communication tools: We’ve added automation to save staff time, made MNbenefits confirmation messages clearer and introduced voicemail transcription so urgent needs can be addressed faster.
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Improved service center experience: The renovated Downtown and Maplewood Service Centers now offer a more welcoming space, streamlined check-in and new embedded Housing Stability services. Wait times have improved and residents can now see wait times on the Ramsey County website.
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Stronger collaboration: A new partner group is working across agencies to share solutions and coordinate services more effectively.
We know there’s always more work to do. These improvements are part of our ongoing commitment to ensuring Ramsey County residents can easily access the services they need, quickly, equitably and in a way that honors their needs.