Service alert - COVID-19
All public tours of the Emergency Communications Center and in-person community outreach events are postponed. All 9-1-1 and non-emergency line call center functions will continue as usual.
The Ramsey County Emergency Communications Center dispatches police and fire departments for all cities in Ramsey County.
Emergency Communications handles about one million calls each year, making the Ramsey County Emergency Communications Center the largest dispatch center in Minnesota based on number of calls. Emergency Communications technical staff manage the countywide communications systems, including the computer aided dispatch and 800 MHz radio systems.
The Ramsey County Emergency Communications Center is a dedicated team of communications professionals who provide the critical link between public safety responders and the communities we serve.
If you would like to provide feedback about your experience calling 911 or the non-emergency line, please call 651-266-7715 or email [email protected]. Be sure to include as much information as possible, including the date, time, location, incident or complaint number (if available), your name and a phone number or email address where we can contact you.
If you would like to discuss your experience with police officers or firefighters, please contact the agency directly. Police and fire departments in Ramsey County.
Interested in working in Emergency Communications? Employees start as telecommunicators answering 911 and non-emergency calls, dispatching on the data channel and providing general assistance to officers. The county hires telecommunicators two to three times a year. Orientation includes three weeks of classroom training followed by eight weeks of on-the-job training answering phones. Additional training on the data channel is provided after successful completion of phone training.
Resources and links
- FCC 9-1-1 Services
- National Emergency Number Association
- NG9-1-1 Institute
- Association of Professional Communications Officers
- Minnesota Statewide 9-1-1 Program
- Text to 9-1-1